Handling Returns for Pickup Orders Without Tracking in WeSupply

When processing returns or exchanges for pickup orders without tracking numbers in WeSupply, businesses might face challenges due to the system not recognizing these orders as fulfilled. Here's a concise guide to resolve this issue and ensure smooth returns for your customers.

Problem Overview

• Issue: Pickup orders without tracking numbers can't be returned or exchanged because their shipping status isn't marked as delivered in WeSupply.
• Cause: The option to allow returns for unfulfilled orders is typically disabled, preventing these orders from being eligible for returns.

Quick Solution

1. Force Status Update: Try adding a note to the order in WeSupply. This might help in updating the order's status to make it eligible for return or exchange.
2. Enable Returns for Unfulfilled Orders:
   • Go to Settings -> Return Methods -> Advanced Settings in WeSupply.
   • Turn on Allow Returns for Unfulfilled Orders. This allows returns or exchanges for orders not marked as fulfilled, including pickup orders.
   • After processing the necessary returns, remember to disable this setting to revert to standard return policies.

Adapting return policies for pickup orders ensures customer satisfaction and maintains operational flexibility. By making these adjustments in WeSupply, businesses can accommodate all types of orders in their return and exchange processes.

For pickup orders without tracking, adjusting WeSupply settings to allow returns for unfulfilled orders is a straightforward solution. This ensures all customers enjoy a consistent and accommodating return process, enhancing their overall shopping experience.