Quick Guide: Approving a Previously Rejected Return Request

If you've rejected a return request by mistake, follow these concise steps to approve it:

Step 1: Archive the Request

Go to the return request section.
Find and open the rejected request.
Archive the request to proceed.

Step 2: Access the Order
Return to the orders section.
Search for and click on the related order number.

Step 3: Initiate a New Return
Within the order details, find and click the option to start a new return for the customer.
Fill in the necessary information and submit the new return request.