Occasionally, you may need to update a customer's shipping address after they have initiated a return request. This article provides a step-by-step guide on how to update the address, and how to manage the return request accordingly.
Identify the order number associated with the return request that needs the address update.
Choose one of the following methods to update the shipping address:
a. WeSupply API:
- Use the WeSupply API to update the order with the correct shipping address.
b. Integrated E-commerce Platform:
- Update the shipping address directly in the e-commerce platform that is integrated with WeSupply.
- Add a note to the order to ensure the update is forced through and recognized by WeSupply.
After updating the address using either method, proceed to archive the existing return request in the WeSupply platform.
Communicate with the customer to let them know they can initiate a new return request, or you can initiate it on their behalf.
Practical Example: A customer has made a return request but subsequently needs to update their shipping address. Here's what you can do:
- Update the order with the new address using the WeSupply API or directly in the e-commerce platform.
- Add a note to the order if updating through the e-commerce platform.
- Archive the original return request in WeSupply.
- Allow the customer to initiate a new return request or do it for them.
FAQ: Q: Will updating the shipping address in the e-commerce platform automatically update it in WeSupply? A: It may not automatically sync, which is why adding a note to the order is crucial to force the update through. Always check to ensure the update is reflected in WeSupply.
Q: What happens if I archive the return request? A: Archiving the return request will treat it as if it never existed, allowing the customer or you to initiate a new return request with the updated address.
Q: Is it necessary to inform the customer about the changes to their return request? A: Yes, clear communication is key. Inform the customer about the status of their return request and guide them on how to proceed with the updated address.
By following these instructions, you can effectively manage return requests when a customer's shipping address needs to be updated, ensuring a smooth and satisfactory experience for both you and the customer.