How to configure exchanges for items purchased while on sale?

This article provides a step-by-step guide on configuring WeSupply to allow customers to exchange items bought on sale for other variants of the same item without incurring additional charges.

Step-by-Step Configuration:

1. Log into your WeSupply account and navigate to the Returns section.
2. Create a new return logic by selecting 'Create New Logic'.
3. Configure a condition based on the 'Order Discount Value' being greater than 1 USD to include all orders purchased during a sale period.
   
4. In the exchange configuration settings, select the "Only to variants of the same product with a price ranging from" option.
5. Input the desired price range to accommodate any price differences between the variants.
6. Enable the 'Carrying Over Item Discount' option to ensure the sale discount is applied to the exchange.
   
7. Save your changes to apply the new return logic.

Practical Examples:

• Example 1: A customer purchased a shirt on sale for $20, originally priced at $30. They want to exchange it for a different size, which is also on sale. By following the above steps, the exchange will be processed without any additional charge.
• Example 2: During a seasonal sale, a customer bought multiple items with various discounts. They decide to exchange one item for a different color. The return logic ensures that the discount is carried over to the exchange, maintaining the sale price.

FAQs: Q: Will the exchange apply to items with different discounts? A: Yes, as long as the 'Order Discount Value' condition is met, the exchange logic will apply to all items within the specified discount range.

Q: Can the price range for exchanges be adjusted after setting up the logic? A: Yes, you can edit the return logic settings at any time to adjust the price range or any other conditions as needed.

Q: What happens if the variant the customer wants to exchange for is not on sale? A: The 'Carrying Over Item Discount' option ensures that the original discount is applied to the exchange, even if the variant is not currently on sale.

By creating this new article, we will fill the identified gap and provide customers with a clear resource for managing exchanges on sale items within WeSupply.