Curbside pickup is a convenient method for customers to collect their online or in-store purchases without entering the physical store. Instead, customers can drive up to a designated area outside the store, and store associates will bring their orders directly to their vehicles.
This article will demonstrate the curbside pickup process step by step from a customer perspective:
Customers can place an order online or in-store and choose the pickup option during the checkout process.
Once the order is marked as ready for pickup within WeSupply, the customer receives a notification via email or SMS, informing them that their order is ready and providing instructions on the pickup location. They can opt-in between In-Store Pickup and Curbside Pickup.
The customer drives to the designated curbside pickup area at the store. Some stores may have specific signage or designated parking spots for curbside pickup.
Upon arrival at the store, customers can initiate the pick-up process from their mobile devices by clicking just one button.
For customers who opt for Curbside Pick-Up, they can provide details about their vehicle, such as the make, type, and color. This information helps store staff easily identify the customer's vehicle, ensuring a quick and efficient curbside pick-up.
Once the customer has arrived and provided all necessary information, they can notify the store staff of their arrival with a simple click. The staff will then bring the order out to the customer.
Once the store is notified, the customer will automatically get a PIN that will be used to verify the customer's identity when the order is brought by the store associates.
The customer receives their order, and the store associate marks the order as completed in the WeSupply system.