WeSupply Labs platform offers a comprehensive set of notifications to keep both customers and administrators informed about the status of return requests. Here's a breakdown of what each notification means:
1. Return Authorization Pending: This notification is triggered when a customer initiates a return that requires manual review according to your return logic configuration.
2. Request Refund Issued: This notification is sent when WeSupply issues a full refund for all items in a return request, regardless of whether return or restocking fees have been applied.
3. Request Partial Refund Issued: This is triggered when WeSupply issues a partial refund. For example, if a customer returns four items but only receives a refund for two.
4. Return Not Approved Instructions: This notification is sent when a return request is rejected by a WeSupply admin. The reasons for rejection can be detailed in the email.
5. Return Partial Reject Instructions: This is triggered when only some items in a multi-item return request are rejected.
6. Return Approved Awaiting Tracking Number: This notification is triggered when a return request is approved but a return label has not been generated. This applies only if your return logic is set up not to generate return labels.
7. Return Confirmation Tracking Number Received: This is triggered when a customer uses their own tracking number for a return. The email confirms that the tracking number was received by WeSupply.
8. Return Approved Label Generation: This notification is sent as soon as a return label is generated for a return request, either automatically after the customer submits the return or after your team approves the return.
9. Return Approved by Store or Ship Back: This is triggered as soon as a return is approved, either automatically upon submission (if you have configured automatic approval) or after manual authorization by your team.
10. Return to Store Approved: This notification is triggered when a customer chooses to return items to one of your physical stores and the return is approved.
11. Return Confirmation Store Selected: This confirms the physical store location where the customer will return their items.
Each of these notifications helps to streamline the return process and keep all parties informed. However, some notifications can be disabled or ignored if they do not apply to your specific return policies or procedures.