In this article, we will guide you on how to set up your store and return locations within the WeSupply Labs platform.
1. Manually Adding Locations
The first option for setting your store and return locations is to add them manually. This can be done by following these steps:
- Navigate to Settings -> Locations -> Manage Locations -> Click on Add Location.
- Complete the following information:
CLIENT KEY - the client key is a unique store identifier also known as the store number, if your company does not use specific store numbers, simply assign a unique number (eg. 1, 2, 3, 4, etc.)
Location Type - define what kind of location it is, you can choose between a Store Location, Warehouse, or Vendor Location.
NAME - the name stands for the Store Name, (eg. Manhattan 6th Avenue or Store 55)
ADDRESS1 - stands for the address line 1 (eg. 1635 Market Street)
ADDRESS2 - stands for the address line 2 (eg. Suite 55)
CITY - this is quite obvious :)) Simply type in the city (eg. Philadelphia)
STATE - this field is for the state where your store is located, you can use either an abbreviation such as NY or the full state name New York, the way you use the state field is the way your customers will see it on the Store List view.
POSTAL CODE - is the Postal or Zip Code of your location (eg. 02141)
COUNTRY - please use the ISO 3166-1 (Alpha 2 Code) of your Country (eg. US for the United States of America or DE for Germany)
HIDE LOCATION ON MAP - if this option is disabled the location will display, if enabled, this location will be hidden from the Map
HIDE RETURNS - enable this option for each location that accepts returns. If disabled, returns won’t be accepted for this store location.
DEFAULT SHIP LOCATION - In case you have multiple locations that manage deliveries, enable the main shipping location or the one that is most centrally located for the majority of the customers. This location will serve as the Origin when calculating the Estimated Delivery Time.
DEFAULT RETURN LOCATION - In case you have multiple locations that manage returns, enable the main location or the one that is most centrally located for the majority of the customers. This location will serve as the Default return address for all your returns.
PHONE - simply add the phone number of your store, in case your customers might have various questions about your location. (eg. 215-222-444)
EMAIL - is the default email address for each of your store location
Store Schedule - under these columns, please add the store schedule for each location. (eg.10 a.m. - 9 p.m. or 10:00 - 21:00)
STORE FEATURES - here you can simply just list various features (comma separated) of your store (Wi-Fi, Drive-Thru, Digital Rewards, Mobile Pay) however this feature can be used more creatively as well such as finding Popup Stores and resellers, Distributors, etc.
ABOUT INFO - You can add here the description for each location, you can highlight how this store stands out, what sets it apart, events that you might have, or any other info that you think would make your customer come to your store. (this field does accept HTML format and it will display only on the Store Detail Page)
ABOUT IMAGE - add a link to an image that you would like to feature about this location, it can be the storefront or an image of your store interior (eg. https://mywebsite.com/store-images/st-55.jpg)
Social Networks -enter the links to showcase your location-specific social pages.
Disposition Code - select the disposition code for each store. These are fully customizable under Settings -> Return Methods -> Return Dispositions.
2. Importing Locations via CSV File
The second option for setting your store and return locations is to import them via a CSV file. This method is particularly useful if you have multiple locations to add. For more details, check our dedicated support article.