How Do Subreasons Work?

Subreasons in WeSupply allow you to further categorize and classify return reasons based on specific criteria. They provide a more detailed breakdown of the main return reasons, allowing you to capture more specific information about why a customer is returning a product.

To set up subreasons in WeSupply, you can follow these steps:

1. Log in to your WeSupply account and navigate to the "Return Reasons" section.
2. Click on the specific return reason for which you want to add subreasons.
3. Within the return reason, you will find an option to "Add Subreason." Click on it.
4. Enter the name of the subreason and any additional details or instructions related to it.
5. Save the subreason, and it will be added to the list of subreasons for that particular return reason.

Once you have set up subreasons, customers will be able to select the appropriate subreason when initiating a return. This allows you to gather more specific information about the return, which can be helpful for analysis and decision-making.

For example, if the main return reason is "Defective Product," you can set up subreasons such as "Broken Item," "Malfunctioning Component," or "Missing Parts." This helps you understand the specific issue the customer is facing with the product.

Please note that the availability and functionality of subreasons may vary depending on your specific WeSupply configuration and settings