In this article, we will guide you through the process of making edits to a return request and viewing the price given to a customer for their return on the WeSupply Labs platform. This can be particularly useful for managing returns and ensuring a smooth customer experience.
Step 1: Log in to your WeSupply Labs account
- To begin, log in to your WeSupply Labs account using your email address and password. If you don't have an account yet, sign up for one on the WeSupply Labs website.
Step 2: Navigate to the Returns section
- Once you are logged in, click on the "Returns" tab located on the left-hand side of the dashboard. This will open up the Returns section where you can view and manage all return requests.
Step 3: Locate the return request you want to edit
- In the Returns section, use the search bar or filters to locate the specific return request you want to make edits to. You can search by order number, customer name, or email address.
Step 4: Access the Controlled step
- After locating the return request, click on the "Controlled" step. This is the stage where you can make edits to the return request, control fees (Return and Restocking fees), and view the initial amount presented to the customer when they initiated their return.
Step 5: Make edits to the return request
- In the Controlled step, you can make any necessary edits to the return request. This includes adjusting the Return and Restocking fees, changing the return reason, or updating the customer's contact information.
Step 6: View the price given to the customer for the return
- To see the initial amount the customer was presented with when initiating their return, look for the "Price Given to Customer" field in the Controlled step. This will display the amount the customer was initially quoted for their return.
Step 7: Save your changes
- After making any necessary edits and reviewing the price given to the customer, click the "Save Changes" button at the bottom of the page to apply your updates to the return request.
Step 8: Communicate with the customer (if necessary)
- If you made any significant changes to the return request, it's a good idea to communicate these updates to the customer.
By following these steps, you can easily make edits to return requests and view the price given to customers for their returns on the WeSupply Labs platform. This will help you manage returns more effectively and ensure a positive experience for your customers.