Resolving the Zendesk Integration Error on WeSupply Labs Platform

In this article, we will guide you through the process of resolving the error that occurs when setting up Zendesk integration on the WeSupply Labs platform. This error may occur due to improper configuration or a missing admin key. Follow the steps below to fix the issue.

Step 1: Verify Your WeSupply Domain
1. Log in to your WeSupply Labs account.
2. Go to the Settings tab.
3. Under the General Settings section, check your WeSupply domain.
4. Ensure that there is no trailing slash (/) at the end of the domain. If there is, remove it and save your settings.

Step 2: Re-enter Your Admin Key
1. Log in to your Zendesk account.
2. Go to the Admin panel (the gear icon) in the lower-left corner.
3. Under the Apps section, click on "Manage."
4. Find the WeSupply Labs app and click on the gear icon next to it.
5. Click on "Change Settings."
6. In the "Admin Key" field, enter your WeSupply Labs admin key. Make sure it is correct and complete.
7. Click on "Update" to save your changes.

Step 3: Verify Ticket Synchronization
1. Open a ticket in Zendesk that should be tracked by WeSupply Labs.
2. Check if the order information is displayed correctly within the ticket.
3. If the order information is still not displayed, try creating a new ticket with an order that should be tracked by WeSupply Labs.
4. Verify if the new ticket displays the correct order information.

By following these steps, you should be able to resolve the error that occurs when setting up Zendesk integration on the WeSupply Labs platform. If you still encounter issues or need further assistance, please don't hesitate to contact our customer support team.