In some cases, customers may initiate a return request through a different system, such as by calling your service desk or through your ERP. Although the WeSupply API does not currently support creating a return directly, you can still keep your customers informed about the return status and updates. This article will guide you through the process of creating a "copy" of the return in WeSupply Labs platform.
Step 1: Initiate the Return in WeSupply
Currently, return creation via API is not supported. Therefore, the return must be initiated through the WeSupply platform. This can be done either by the customer through the Order Lookup page or by an admin through the WeSupply Admin panel.
Step 2: Process the Return in Your ERP
Once the return has been initiated in WeSupply, you can proceed with processing the return in your ERP or other systems. This will ensure that the return is handled according to your company's policies and procedures.
Step 3: Send Refund Update to WeSupply
After processing the return in your ERP, send the refund update to WeSupply. This will allow your customers to view the status of their return and receive updates through the WeSupply platform.
Step 4: Keep Customers Informed
As the return progresses through your system, continue to send updates to WeSupply. This will ensure that your customers have the most up-to-date information regarding their return.
Step 5: Complete the Return Process
Once the return has been fully processed and a refund has been issued, ensure that the final status is updated in WeSupply. This will provide your customers with confirmation that their return has been completed.
While the WeSupply API does not currently support direct return creation, you can still provide your customers with a seamless return experience by initiating the return in WeSupply and keeping them informed with updates throughout the process. This will ensure that your customers have access to the latest information about their return, even if it was initiated through another system.