How to Solve Multibrand Orders Imported to the Same WeSupply Account from Multiple StoresIf you have multiple stores on your Magento platform and are using WeSupply Labs, you might encounter a situation where multibrand orders are imported to the same WeSupply account. This can create confusion and make it difficult to manage orders effectively. In this article, we will explain why this happens and provide a step-by-step solution to separate orders from different stores.
Why does this happen?
When you integrate your Magento stores with WeSupply Labs, the platform automatically imports orders from all the stores into a single WeSupply account by default. This is because the Store ID field in the WeSupply Labs settings is not configured correctly for each store and it's set to ''all''.
1. Log in to your Magento Admin panel.
2. Navigate to WeSupply > Configuration.
3. Locate the store for which you want to separate the orders.
4. In the newly opened page's URL, you will see a parameter called "store_id." Note down the value of this parameter, as this is the Store ID you will need to enter into your WeSupply account.
5. Log in to your WeSupply Labs account.
6. Go to Settings -> Integrations -> App Integrations -> Magento.
7. Under the "Store ID" section, enter the Store ID you noted down in Step 4.
8. Click the "Save" button to save the changes.
9. Repeat steps 3-8 for each store you want to separate orders for in your WeSupply account.
By following these steps, you can successfully separate multibrand orders from different stores in your WeSupply Labs account. This will help you manage orders more efficiently and provide better customer support. If you need further assistance, feel free to contact our customer support team.