How to Set Up Backorder Updates for Shipping Week

WeSupply Labs offers support for backorder and preorder updates, allowing e-commerce managers to easily manage shipping weeks, estimated delivery dates, and other related information. This step-by-step guide will walk you through the process of setting up these updates on the WeSupply platform.

Step 1: Enable Backorder Email Notifications
- Go to Settings > Branding > Notifications > ETA.
- Click on "Enable" to activate backorder email notifications.
- Save the changes by clicking on "Save Changes."

Step 2: Customize the Backorder Notification Template
- If you want to style the ETA notification, click on "Edit Template."
- Make the desired changes to the template and click on "Publish Template" to save the branded version. You can change the email subject and the working as well to match your exact use case.

Step 3: Customize Labels and Descriptions
- Go to Settings > Branding > Translations > Order View Page.
- Rename the "Backorder Label," "Estimated Delivery Date," and "Estimated Delivery Description" to fit your specific use case.
- See this example for reference of how the update is showcased on the frontend: https://prnt.sc/7TcgUGFHrVUY

Step 4: Look Up the Order
- First, use the Order Lookup API to look up the order and identify the exact item that needs to be updated. The order should have been imported to WeSupply via API or a native connection such as Magento, Shopify, or BigCommerce.

Step 5: Update the Item Status
- You can either reimport the order or use the Item Status Update API to send the shipping week update.
- Fill in the following fields as needed:

 "ItemEtaFrom": "5/25/2021",
 "ItemEtaTo": "6/4/2021",
 "ItemEtaDescription": "Arrives in 2-3 weeks",
 "StatusNotificationEta": true

Note: It's not mandatory to fill in all fields; only use the ones you need. Make sure the "StatusNotificationEta" field is set to "true" to send email updates.

- Change the ''ItemStatus'' to "Backorder" and the "ItemStatusId" to "41." 

Note: It is mandatory to update the ItemStatus and ItemStatusId fields for the desired items.

Step 6: Reimport or Update the Item
- You have two options for updating the item:
a. Reimport the order using the Order Import API. Make sure to change the "OrderModifiedDate" to a more recent date than the previous one.
b. Use the Item Update API for backorder updates.

By following these steps, you can efficiently set up backorder and preorder updates on the WeSupply Labs platform. This will help you keep your customers informed about shipping weeks, estimated delivery dates, and other essential information related to their orders.