How to Block Specific Items from Being Returned on Shopify, Magento, and BigCommerce

Blocking specific items from being returned is an essential feature for any e-commerce platform. This guide will provide step-by-step instructions on how to block items from being returned based on product attributes in Shopify, Magento, and BigCommerce. This can be done using native integrations or via the WeSupply API.

Step 1: Identify Product Attributes
First, determine the product attributes you want to use to block items from being returned. These attributes can include color, product SKU, size, or any other custom attributes found in your platform's backend.

Step 2: Configure WeSupply Settings
Next, configure your WeSupply settings to block items from being returned based on the identified product attributes. This can be done using return logic and exported attributes under Settings > Return Methods > Return Logics and Policies.

For Shopify:
1. Tag products with the appropriate product tag, collection tag, custom type, or any other product attribute.
2. Create return logics within WeSupply based on these tags.

For Magento:
1. Block items from being returned based on product attributes stored in Magento.
2. Create return logics within WeSupply based on these attributes.

For BigCommerce:
1. Block items from being returned based on custom attributes at the product level.
2. Create return logics within WeSupply based on these attributes.

For API Integration
If you're using the API integration, you may need to import your custom product attributes using the Google product feed within WeSupply. Build return logics based on the product feed conditions.

Step 3: Create Return Logics
Create return logics within WeSupply based on the product attributes from your platform. These can include category, vendor, warranty type, age group, product group, and any other custom attributes.

Step 4: Set Return Windows
You can set different return windows depending on the product, or you can block items from being returned altogether.

By following these steps, you can effectively block specific items from being returned on Shopify, Magento, and Bigcommerce platforms. This will help you manage your returns more efficiently and prevent unwanted returns for certain products.