How to Validate Your Account for SMS Notifications on the WeSupply Labs Platform

First, you must validate your account to use SMS notifications for order tracking and returns on the We Supply Labs platform. This quick 5-10-minute meeting ensures that your business is legitimate and allows the activation of your SMS subscription. This extra verification step is essential as SMS is a paid service with varying costs depending on the receiver's country. This step-by-step guide will walk you through validating your account for SMS notifications.

Note: Only live production environments are validated for SMS usage.

This ensures compliance with carrier filtering regulations and prevents your SMS from being reported as spam for testing purposes.

We understand the importance of testing and recommend doing so within the production environment to avoid any potential issues.

Step 1: Sign in to your WeSupply Labs account
- Go to the We Supply Labs website and log in using your registered email address and password.

Step 2: Navigate to the SMS settings
- Click the 'Settings' tab in the main menu once logged in.
- Choose the Notifications menu

Step 3: Request account validation
- On the SMS Notifications settings page, click the 'Book a call' button.
- This will send a request to the WeSupply Labs team to schedule a quick 5-10-minute meeting for account validation.

Step 4: Attend the validation meeting
- The We SupplyLabs team will email you a proposed date and time for the validation meeting. Confirm your availability or suggest an alternative time if necessary.
- During the meeting, be prepared to provide information about your business to prove its legitimacy. This may include your business website, your name and position in the company, or other relevant information such as order volume.

Step 5: Activate your SMS subscription
After your account is successfully validated and you generate your first invoice using our services for the first month, the WeSupply Labs team will activate your SMS subscription.
- You will receive a confirmation email once your SMS subscription has been activated.

Step 6: Set up SMS notifications for order tracking and returns
- Return to the 'SMS Notifications' settings page in your WeSupply Labs account.
- Configure the SMS notifications for order tracking and returns as desired, including customizing the message templates and choosing the events that will trigger SMS notifications.

Step 7: Monitor your SMS usage and costs
- Keep track of your SMS usage and associated costs in the SMS Notifications settings page's 'SMS Usage' section.
- Please make sure you review your usage regularly to avoid unexpected charges. We recommend enabling the most important SMS notifications such as Shipping Confirmation, Shipment Exception, Shipment Out for Delivery, and Shipment Delivered.

Following these simple steps, you can validate your account and activate SMS notifications for order tracking and returns on the We Supply Labs platform. This will help enhance your customers' experience by providing timely updates on their orders and returns via SMS.