In order to use SMS notifications for order tracking and returns on the We Supply Labs platform, it is necessary to first validate your account. This quick 5-10 minute meeting ensures that your business is legitimate, and allows the activation of your SMS subscription. As SMS is a paid service with varying costs depending on the receiver's country, this extra step of verification is essential. In this step-by-step guide, we will walk you through the process of validating your account for SMS notifications.
Note: Only live production environments are validated for SMS usage. SMS is not included for testing purposes.
Step 1: Sign in to your WeSupply Labs account
- Go to the We Supply Labs website and log in using your registered email address and password.
Step 2: Navigate to the SMS settings
- Once logged in, click on the 'Settings' tab located in the main menu.
- Choose the Notifications menu
Step 3: Request account validation
- In the SMS Notifications settings page, click on the 'Book a call' button.
- This will send a request to the WeSupply Labs team to schedule a quick 5-10 minute meeting for account validation.
Step 4: Attend the validation meeting
- You will receive an email from the We SupplyLabs team with a proposed date and time for the validation meeting. Confirm your availability or suggest an alternative time if necessary.
- During the meeting, be prepared to provide information about your business to prove its legitimacy. This may include your business website, your name, and position in the company, or other relevant information such as order volume.
Step 5: Activate your SMS subscription
- After the successful validation of your account, the WeSupply Labs team will activate your SMS subscription.
- You will receive a confirmation email once your SMS subscription has been activated.
Step 6: Set up SMS notifications for order tracking and returns
- Return to the 'SMS Notifications' settings page in your WeSupply Labs account.
- Configure the SMS notifications for order tracking and returns as desired, including customizing the message templates and choosing the events that will trigger SMS notifications.
Step 7: Monitor your SMS usage and costs
- Keep track of your SMS usage and associated costs in the 'SMS Usage' section of the SMS Notifications settings page.
- Make sure to regularly review your usage to avoid unexpected charges. We recommend enabling the most important SMS notifications such as Shipping Confirmation, Shipment Exception, Shipment Out for Delivery, and Shipment Delivered.
By following these simple steps, you can validate your account and activate SMS notifications for order tracking and returns on the We Supply abs platform. This will help enhance your customers' experience by providing them with timely updates on their orders and returns via SMS.