Subreasons in WeSupply allow you to further categorize and classify return reasons based on specific criteria. They provide a more detailed breakdown of the main return reasons, allowing you to capture more specific information about why a customer is returning a product.
Once you have set up subreasons, customers will be able to select the appropriate subreason when initiating a return. This allows you to gather more specific information about the return, which can be helpful for analysis and decision-making.
For example, if the main return reason is "Defective Product," you can set up subreasons such as "Broken Item," "Malfunctioning Component," or "Missing Parts." This helps you understand the specific issue the customer is facing with the product.
Step 1: Go to Settings
To better manage your return reasons within WeSupply, you need to go to the Settings section of your account.
Step 2: Access Return Methods
From the Settings menu, navigate to the Return Methods section and click on Return Reasons. This will take you to the Reasons Library.
Step 3: Create Return Reasons
In the Reasons Library, you can create the main return reasons that you will work with. To do this, click on the "Add Reason" button.
Step 4: Enter the Reason Name
For the Reason Name, enter the main reason, such as "Sizing Issues."
Step 5: Add Sub-Reasons
To add sub-reasons for your main return reason, click on the "Add Sub Reason" button. For example, you can add sub-reasons like "Too Small," "Too Large," or "Doesn't Fit." Repeat this step as many times as needed to add all your sub-reasons.
Step 6: Save Changes
Once you have added all the necessary sub-reasons, click on the "Save Changes" button.
Step 7: Manage Reasons Groups
Scroll down to the Reasons Groups section. Here, you can see that you have a default group of return reasons. You can either create a separate group of return reasons for specific return rules or work with the default one.
Step 8: Modify Default Group
To modify the reasons that are shown to your customers from the default group, click on the "Edit" button.
Step 9: Delete Return Reasons
To delete return reasons, click on the "Delete" button.
Step 10: Show or Hide Return Reasons
You can manage return reasons by checking or unchecking the box next to each reason. Check the box to show the return reason, or uncheck the box to hide it from the group.
Step 11: Change the Order of Return Reasons
Lastly, you can change the order of your return reasons by clicking on the "Drag" buttons. Modify the order as needed and then click "Save Changes."
Congratulations! You have successfully managed your return reasons, sub-reasons, and groups of reasons on the WeSupply platform. Now, you can better handle your customers' return requests and provide a smoother return experience.