How to Use WeSupply for Order Tracking and Returns in Your Shopify Store

In this article, we will guide you through the process of integrating WeSupply with your Shopify store for a seamless order tracking and returns experience. WeSupply offers a comprehensive post-purchase experience for your customers, including branded tracking pages, customizable return policies, estimated delivery dates, store pickup, and an easy-to-use backend for managing the entire process.

Step 1: Disable Shopify Default Order Page and Returns
To ensure your customers utilize the WeSupply experience, disable the default order details and returns options in your Shopify store settings.

Step 2: Embed WeSupply Order Detail Page in Shopify Account
For customers with a registered account on your Shopify store, embed the WeSupply order detail page into the "My Account" section. This will replace the default Shopify order detail page and provide customers with complete tracking information from WeSupply. This will also enable them to start the return process.

Step 3: Set Up WeSupply Notifications
Configure your WeSupply account to send email or SMS notifications to your customers with shipment updates. These notifications will include a link to the WeSupply tracking page and the order detail page.

Step 4: Set Up WeSupply Returns
Direct your customers to the WeSupply returns page to initiate the returns process. This ensures that they will not have access to the Shopify default returns page.

Step 5: Customize Your WeSupply Returns Experience
Take advantage of the customizable features offered by WeSupply, such as:

- Return rules and policies
- Extended return policies during holidays
- Blocking items from being returned
- Setting sale items as final sale and non-returnable
- Different return policies based on Shopify attributes, tags, collections, or customer groups
- Adding restocking fees and return shipping fees deducted from the refund amount

Step 6: Utilize WeSupply's Backend Management
Manage your returns process through WeSupply's backend software, which allows you to:

- Request customers to provide pictures and comments about the returned product
- Access analytics on return reasons and generated labels
- Easily manage the entire returns process, reject, approve, make partial refunds, and many more

By integrating WeSupply with your Shopify store, you can enhance your customers' post-purchase experience with branded tracking pages, customizable returns policies, and a user-friendly backend for managing the process. This will ultimately lead to increased customer satisfaction and loyalty.