Backorder Functionality: A Step-by-Step Guide

If you're using We Supply, you have access to a powerful backorder functionality that allows you to keep track of items that are currently out of stock. In this guide, we'll walk you through how to use this feature to ensure that your customers are always up-to-date on the status of their orders.

Step 1: Enable Backorder Notification

To get started, you'll need to make sure that the backorder functionality is enabled in your WeSupply account. To do this, log in to your account and navigate to the Settings menu. From there, go to Branding > Notifications > select "Backorder" and make sure that the notification is turned on.

Step 2: Update Backorder Status

Once the backorder notification is enabled, you can start updating the status of items that are on backorder. This can be done via an external system using the WeSupply API.

If you're using an external system to update the backorder status, you'll need to make sure that the system is set up to communicate with WeSupply via the API. Once this is done, you can send updates about the status of specific items to We Supply, which will then be reflected in your account.

Step 3: Send Backorder Email Updates

Once the backorder status has been updated, WeSupply will automatically send an email update to the customer who ordered the item. This email will include all of the relevant information about the item's status, including any estimated shipping or delivery dates.

Step 4: Update Front-End Data

In addition to sending email updates to customers, WeSupply will also update the front-end data on the customer's order detail page to reflect the current status of each item on backorder. This means that you can easily keep track of which items are currently out of stock and when they are expected to be back in stock.

By following these simple steps, you can ensure that your customers are always up-to-date on the status of their orders, even when items are on backorder. With the powerful backorder functionality provided by We Supply, you can keep your business running smoothly and provide the best possible service to your customers.