If you're experiencing issues with tracking numbers not being tracked by WeSupply, please follow the steps below to troubleshoot the issue.
Step 1: Go to your WeSupply dashboard
The first step is to go to your WeSupply dashboard. You can access this by logging in to your account on the WeSupply website.
Step 2: Go to Settings
Once you're on your WeSupply dashboard, click on the "Settings" tab on the bottom left-hand corner of the page.
Step 3: Click on "Carriers"
From the Settings page, click on "Carriers" in the right-hand menu.
Step 4: Add the carrier you're shipping with
In the "Carriers" section, you'll see a list of carriers that are already enabled.
If the carrier you're shipping with is not on the list, click on the "Add Carrier" button and select the carrier from the dropdown menu.
Step 5: Repeat for all carriers
If you're shipping with multiple carriers, repeat step 4 until you have all the carriers enabled within WeSupply. Click "Save Changes" once you're done.
Step 6: Import tracking number and carrier name
Now, as soon as you're shipping products on your store, make sure that along with the tracking number, you're also importing the carrier name as well. The carrier name should match exactly the carrier name from WeSupply Settings > Carriers > Tracking Carriers in order to ensure maximum tracking.
By following these steps, you should be able to troubleshoot any issues you're experiencing with tracking numbers not being tracked by WeSupply. If you continue to experience issues, please contact WeSupply customer support for further assistance.