If you're having trouble with your Google product feed input, don't worry. We've got you covered with this step-by-step troubleshooting guide.
Step 1: Follow the Google Feed Support Article
Before troubleshooting, make sure that you have followed the Google Feed support article. This article will guide you through the necessary steps to set up your Google product feed.
Step 2: Check Your CSV Format
Make sure that you have downloaded our Google Feed sample file and that your Google product feed is in CSV format. No other formats are expected, so make sure that you have your CSV format correctly. This feed must be uploaded and accessible on your server.
Step 3: Respect the Google Product Feed CSV Format
Ensure that you respect the Google product feed CSV format.
This means that you should have the same capitalization as used in our sample file, as well as the same header for all the columns included with the sample file.
Note: If you have any other custom attributes that need to be added to your Google feed, make sure you add those after the default columns included with the Google product feed.
Step 4: Connect Your Password and User Name
If the product feed is protected by a username and password on your server, make sure that you connect your password and username to WeSupply as well. The entire setup can be completed under your WeSupply dashboard > Settings > App integrations > Google Feed. Here you can connect your username, password, and the link that goes to your CSV file.
By following these steps, you should be able to troubleshoot any issues with your Google product feed input. If you continue to experience issues, don't hesitate to reach out to our customer support team for further assistance.