If you're experiencing missing shipment updates, there are a few steps you can take to troubleshoot the issue. Here's a step-by-step guide to help you out:
Step 1: Verify the Order Tracking Number
The first thing you need to do is to head to your E-commerce web store and verify if the order in question has been assigned a tracking number. If the order already has a tracking number, move on to the next step.
Step 2: Check the Tracking Number in WeSupply Dashboard
If the tracking number is missing within your WeSupply dashboard, you can update the order in your ecommerce platform by adding a comment. This will force an update. Wait for two to three minutes and verify if the tracking number has been imported to WeSupply.
Step 3: Check the Tracking Number in your WebStore
If the tracking number is missing in your E-commerce web store, then this is the reason why the tracking number is missing within WeSupply as well. Make sure that you add the tracking number for your orders when you're shipping products.
By following these simple steps, you should be able to troubleshoot missing shipment updates. If the issue persists, please reach out to our customer support team for further assistance.